The short version
We collect only what we need to sell you a diamond and stand behind it afterward. We do not sell your data, and we do not let advertisers follow you around because you visited us. This page explains the details in plain language.
What we collect
When you place an order, we collect your name, email address, shipping address, and phone number if you provide one, along with the details of what you purchased. When you request a consultation, we keep your contact information and whatever you choose to tell us about what you are looking for. If you email us, we keep the correspondence.
We hold on to order records for as long as you own your stone, because your lifetime warranty and Lifetime Upgrade depend on them. That is a feature, not an oversight.
What we do not do
We do not sell, rent, or trade your personal information to anyone, for any reason. As of launch, our site carries no third-party advertising trackers. If our analytics or marketing tools ever change in a way that affects your privacy, we will update this page before the change takes effect.
Payments
All payments are processed by Stripe, a dedicated payment provider. Your card number goes directly from your browser to Stripe and never touches our servers. We see only what we need to fulfill your order: confirmation that payment succeeded, and the last four digits of the card for your records.
How we use your information
We use your information to fulfill and ship your order, to maintain your warranty and upgrade records, to respond when you contact us, and to send you emails you have asked for. We share shipping details with our courier and insurer because that is how your stone gets to you safely, and that is the extent of it.
Your data, your call
You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email hello@everfirediamonds.com and we will respond within a few business days. One note: if you ask us to delete your order records, we will no longer be able to honor the warranty or Lifetime Upgrade tied to them, we will confirm that with you before anything is removed.