Every order ships free, overnight, insured
Every Everfire stone ships by insured overnight courier at no cost to you. From the moment it leaves our hands to the moment it reaches yours, the full value of your stone is covered by our insurance, you carry no risk in transit, in either direction.
Adult signature required
An adult must sign for every delivery. It is a small inconvenience we will not compromise on: a diamond should never sit on a doorstep. If no one is available to sign, the courier will attempt delivery again, or you can redirect the package to a pickup location through the courier's tracking page.
Discreet packaging
Your stone arrives in plain, unmarked packaging. Nothing on the outside of the box, no logo, no brand name, no hint of what is inside, identifies the contents. The presentation waits until you open it.
When your order ships
Because every stone is sourced to order, your concierge confirms a delivery window when your reservation is placed, typically 5–10 business days end to end (3–5 for priority-sourcing stones). Once your stone is verified, the final leg ships overnight. Overnight delivery runs on business days, so an order placed Friday afternoon will typically arrive Tuesday. Your tracking number arrives by email the moment the label is created.
Returning a stone, step by step
You have 30 days from delivery to return your stone, free, insured, and without needing a reason. Here is exactly how it works:
- Email hello@everfirediamonds.com with your order number, any time within 30 days of delivery.
- We send you a prepaid, fully insured return label and packing instructions, usually the same business day.
- Pack the stone in its original packaging, together with its grading report.
- Drop the package at the courier or schedule a pickup. The stone is insured for its full value the entire way back.
- We inspect the stone on receipt and confirm your refund by email.
Refund timing
Once your returned stone arrives and passes inspection, your refund is issued to your original payment method within 5 to 10 business days. We confirm each step by email, when the stone arrives, when inspection is complete, and when the refund is on its way, so you are never left wondering.